News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
ANKAMA ACCOUNT » My account information » My password » I've forgotten my password, what can I do? » I haven't correctly filled in my account registration form
Before contacting support to secure your account please:
Have the email address you used to create the account to hand. It doesn’t matter if you don’t use it anymore.
Find the date on which the account was created:
- It was on the email confirmation of your registration;
- Otherwise approximate the date of your first subscription.
Have a copy of your ID (passport, driver’s license, national photo ID)
For people living in Canada - we accept Canadian social security cards.
Create a new valid, secure and personal email address which has never been used to create an ANKAMA account. An address from your ISP is much more secure than other types.
Avoid email addresses from Yahoo because we have problems receiving messages from this group. You can create a free email address at, for example, http://www.laposte.net or http://www.gmail.com.