Check that your subscription has not been validated in the meantime:

- by checking the closing date of your subscription and remaining subscription time on your Account Management page.

- by checking the email address linked to your Ankama account: you may have received a message confirming your subscription.

If despite these checks, you find that your subscription still has not been confirmed, you can contact Support. It is essential that you indicate:

- Your Ankama account name

- The date of your transaction

- the transaction number

- The amount of Ogrines