News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
ANKAMA ACCOUNT » Rules and Sanctions » I'm unable to log in! » My account has been permanently banned. Why is this?
All holders of an Ankama account accept the Terms and Conditions of Use. Players who do not respect this agreement will be sanctioned.
Accounts are only banned after prior warnings and sanctions. Sanctions are applied according to the severity of the issue and in certain cases (fraudulent transactions, modifications of DOFUS client source files, behaviour posing a danger to servers, Kama farming, etc), a permanent ban is imposed directly. It is difficult to restore an account which has been suspended, but you can contact Support to inform them of the issue.