News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
DOFUS » Lottery » I have subscribed and my subscription has taken effect, but I have not received my tokens. Why?
Check if your subscription has taken effect:
- check the date your subscription finishes and the time remaining on your subscription on the Manage your Account page
- check the mail box in which you receive Ankama correspondance: you may have received a message confirming your subscription.
Check if you have received your tokens on the DOFUS Lottery section.
If you find that you still don't have your tokens, you can contact Support.
You must provide:
- your Ankama account name
- the date of your transaction
- the method of payment
If possible, please provide the reference number of the transaction.