News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
DOFUS » Subscription » Selection of payment method » Credit card » I subscribed and my bank account has been debited several times.
I subscribed and my bank account has been debited several times.
Yes, provided that we can find trace of all the payments you mention.
Please contact Support and make a list of all the debits you've noticed on your bank statement (date and amount), and when possible also mention the transaction reference number. Finally, please indicate the subscriptions you wish to keep.
If you could not solve your problem, do not hesitate to contact us. Send a message