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  • Latest news 2010-02-08 17:50:15

    Additional Maintenance on all Ankama Sites on February 9

    Tomorrow, on Tuesday, February 9th, 2010, there will be a special maintenance period for all Ankama sites in addition to the weekly DOFUS service update.All sites, games and mobile Ankama applications will be unavailable from 7:00 AM GMT+1 until 9:00 AM GMT+1.This service period will allow for an update of our databases and core code of our servers to improve their function and to prepare for the arrival of new features.Thank you in advance for your patience!

DOFUS » Subscription » Selection of payment method » PayPal » My bank account has been debited but my subscription has not taken effect. Why?

My bank account has been debited but my subscription has not taken effect. Why?

Check if your subscription has taken effect since you last looked:

- check the date your subscription finishes and the time remaining on your subscription on the Manage your Account page.

- check the mail box in which you receive Ankama correspondance: you may have received a message confirming your subscription.


If you find your subscription has still not been confirmed, you can contact Support. You must provide:

- your Ankama account name

- the date of your transaction

- the reference number of the transaction

- the method of payment

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