News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
DOFUS » Subscription » My subscription gift » I have not received my subscription gift. What should I do?
Perhaps you have received your gift, but that you can’t see it. In this case, the gift in question is probably the last one you received.
Some packs bought from Ankama Shop come with two subscription pets. Give the first gift to one of your characters and the second should appear.
If you still don’t see your gift, you can contact Support. You must provide:
- your Ankama account name
- the date of your transaction
- your transaction number
- the pet you wish to receive, according to the duration of your subscription