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  • Latest news 2010-02-08 17:50:15

    Additional Maintenance on all Ankama Sites on February 9

    Tomorrow, on Tuesday, February 9th, 2010, there will be a special maintenance period for all Ankama sites in addition to the weekly DOFUS service update.All sites, games and mobile Ankama applications will be unavailable from 7:00 AM GMT+1 until 9:00 AM GMT+1.This service period will allow for an update of our databases and core code of our servers to improve their function and to prepare for the arrival of new features.Thank you in advance for your patience!

SHOP » Ankama Shop Customer Service » My bank account has been debited, but I have still not received my parcel. Is this normal?

My bank account has been debited, but I have still not received my parcel. Is this normal?

There must be a delay between receipt of your order and payment. Ankama Shop does not ship items until payment has been received.

If you placed your order more than 14 days ago, you can contact Support for more information.

If you could not solve your problem, do not hesitate to contact us. Send a message

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