SHOP » Ankama Shop Customer Service » My bank account has been debited, but I have still not received my parcel. Is this normal?

My bank account has been debited, but I have still not received my parcel. Is this normal?

There must be a delay between receipt of your order and payment. Ankama Shop does not ship items until payment has been received.

If you placed your order more than 14 days ago, you can contact Support for more information.

If you could not solve your problem, do not hesitate to contact us. Send a message

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