News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
SHOP » Ankama Shop Customer Service » My bank account has been debited, but I have still not received my parcel. Is this normal?
My bank account has been debited, but I have still not received my parcel. Is this normal?
There must be a delay between receipt of your order and payment. Ankama Shop does not ship items until payment has been received.
If you placed your order more than 14 days ago, you can contact Support for more information.
View also
If you could not solve your problem, do not hesitate to contact us. Send a message