You must have your reference number if you wish to track your parcel. You can get this number by contacting Support.

Remember to include:

- your full name

- your email

- the date of your order with Ankama Shop

- the order reference number

- the method of payment

If you already have your reference number:

- Go to the Coliposte website (in French only)

- Enter the 13 characters of your package reference number into the "Track your package" (Suivre un colis) field and click "OK"

- The page "Search results" will tell you the status of your order: date and location of processing, parcel being delivered, available, pending or shipped.

Note: Once the duration of your order reaches 30 days, you will no longer be able to track your parcel online, you will have to go to your Post office.