News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
SHOP » Ankama Shop Customer Service » I have a problem with my order. » My parcel and some of the items inside have been damaged. What can I do?
La Poste is the sole shipper for Ankama Shop orders, regardless of destination.
If upon delivery of the parcel you notice that it has been damaged, you can refuse to accept it. In this case, we will send you another parcel upon receipt of the damaged item.
If upon opening the parcel you discover that an item has been damaged, you can return it to us at the address: Ankama Shop AE - BP 60403 - 59057 Roubaix cedex 1 - FRANCE. We will replace the article.
Remember to include:
- your full name
- your email
- the date of your order with Ankama Shop
- the order reference number.