Check your invoice: there may be a message to notify you that the item is out of stock or has been sent in a second parcel.

If you have placed several orders please be patient, the following order will arrive in another parcel.

If neither of these cases apply to you, please contact Ankama Shop Customer Service.

Remember to include:

- your full name

- your email

- the date of your order with Ankama Shop

- the order reference number

-the contents of your parcel.