News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
SHOP » Ankama Shop Customer Service » I have a problem with my order. » I have received my parcel, but part of the order is missing. What can I do?
Check your invoice: there may be a message to notify you that the item is out of stock or has been sent in a second parcel.
If you have placed several orders please be patient, the following order will arrive in another parcel.
If neither of these cases apply to you, please contact Ankama Shop Customer Service.
Remember to include:
- your full name
- your email
- the date of your order with Ankama Shop
- the order reference number
-the contents of your parcel.