News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
SHOP » Ankama Shop Customer Service » I have a problem with my order. » The parcel I received is not mine. The invoice is not in my name. What can I do?
The parcel I received is not mine. The invoice is not in my name. What can I do?
Send the parcel back to us at this address: Ankama Shop AE - BP 60403 - 59057 Roubaix cedex 1 - FRANCE
Remember to include:
- your full name
- your email
- the date of your order with Ankama Shop
- the order reference number
As soon as we receive the parcel, we will send on your order, reimbursing you with a credit note which you may use with your next order.