News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
SHOP » Ankama Shop Customer Service » I have a problem with my order. » I paid for a package on Ankama Shop. My parcel has arrived but I have still not received my subscription. Why?
I paid for a package on Ankama Shop. My parcel has arrived but I have still not received my subscription. Why?
It could be that you entered your nickname incorrectly when you ordered.
You can contact Ankama Shop Customer Service, to verify that this is the case.
It is essential that you include:
- your full name
- your email
- your Ankama account name and your nickname
- the date of your order with Ankama Shop
- the order reference number
If you could not solve your problem, do not hesitate to contact us. Send a message