SHOP » Ankama Shop Customer Service » I have a problem with my order. » I paid for a package on Ankama Shop. My parcel has arrived but I have still not received my subscription. Why?

I paid for a package on Ankama Shop. My parcel has arrived but I have still not received my subscription. Why?

It could be that you entered your nickname incorrectly when you ordered.

You can contact Ankama Shop Customer Service, to verify that this is the case.

It is essential that you include:

- your full name

- your email

- your Ankama account name and your nickname

- the date of your order with Ankama Shop

- the order reference number

If you could not solve your problem, do not hesitate to contact us. Send a message

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