News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
SHOP » Ankama Shop Customer Service » I noticed debits connected with Ankama on my bank statements.
Ankama is a company which produces and distributes internet-based video games, including DOFUS, and publishes books and comics.
DOFUS offers players the opportunity to make their character evolve (wisdom, agility, intelligence, etc.) by chatting with other players, fighting monsters and practicing a profession. It all takes place in a friendly colored world. To date, we can count several million registered players. Players can play for free in a limited number of areas and up to a certain level. May they wish to see more of the world and keep on evolving, they must subscribe.
Someone in your close relationship circle is probably playing DOFUS (your child, grand-child) or interested in our publications and might have used your credit card or PayPal account without your knowledge.
You can contact Support to find out who has been benefiting from these payments.
But before you do so, you should talk to your children / grand-children and ask them for their Ankama account name. If you can't get their account names, simply give us their name, first name, and their email address if possible.