News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
SHOP » Ankama Convention » My account has been debited, but I haven’t received my ticket.
My account has been debited, but I haven’t received my ticket.
Once payment has been confirmed and your account has been debited, your Ankama account should be credited with the AC#6 pass(es) you ordered. Make you sure that your pass(es) definitely can’t be found on the Ankama Shop tab of your account management page, under the heading “My Electronic Tickets”.
If nothing appears, contact support.
If you could not solve your problem, do not hesitate to contact us. Send a message