News
- Latest news 2011-10-20 17:48:50
For those most in need of protection… Shield activated!
Ankama has identified a number of DOFUS accounts whose security settings have been deemed insufficient. In order to prevent possible attacks, these accounts are now protected by the new DOFUS account security system. Ankama Shield has been activated on certain accounts for their own security.
- 2011-08-12 Update: For those with reset passwords
- 2011-08-02 Intrusion Problem and Password Resets
- All news
TOP 5 - FAQ
Servers information
- 2011-08-12 19:05:12 Update: For those with reset passwords
- 2011-08-02 18:31:21 Intrusion Problem and Password Resets
- 2011-04-08 12:24:25 Information about the recent disconnections, lag, and server crashes
- All servers information
Subscription
- Selection of payment method
- My subscription gift
- How can I find out if my subscription has been credited?
- Automatic renewal
- My subscription has been validated, but I'm still in 'discovery' mode
- When subscribing to WAKFU, I made a mistake and paid for the wrong account. Can I move the subscription to another account?
- I would like to cancel a subscription, is that possible?
- I noticed debits from Ankama on my bank statement
Technical Assistance
Characters
Moderation
- What is a moderator?
- How will I recognise a moderator?
- How can I contact a moderator?
- How do I become a moderator?
- How do I report unacceptable behaviour or comments?
- I am the only one the moderators are warning. Why is this?
- A moderator asked me for my account name and password. Should I give these details out?
Security in game
- How do I exchange an object securely?
- A player scammed me in an exchange. What can I do?
- I'm afraid my resources will be stolen
- I lent an item to a friend, but they won't give it back. What can I do?
- Someone stole items/Kamas from me. How can I get them back?
- Error: "Another user was connected on this account. They have now been disconnected."
- A player wants my MSN address. Should I give it out?
- Advertising for websites in DOFUS or in the Wakfu Beta
- How do I buy/sell a house securely?
- Can I sell a guild?
Lottery
- How do I play the Lottery?
- What types of tokens are available?
- How can I get tokens for the Lottery?
- Where can I find my Lottery tokens?
- I can't sign into the Lottery. Why not?
- I have subscribed and my subscription has taken effect, but I have not received my tokens. Why?
- When does the Lottery finish?
Godfather Fortunes
- What is Godfather Fortunes about?
- How is Godfather Fortunes played?
- What are the rules of the game?
- How do I invite a friend?
- Can I reuse the link to the registration page which is sent to my goodfellas?
- How do I advance on the game board and win gifts in Godfather Fortunes?
- I still haven’t received my gift… is this normal?
- My friend created an account, but I’m still not a Godfather. Why?
- How do I know when my friend has subscribed and become my goodfella?
- My friend subscribed for 3/6/12 months, but I only went forward 4 squares on the board. Why?
- My Godfather hasn't moved on the game board. Why?
- My friend subscribed using the link I sent but I have still not moved forward on the game board. Why?