How does 1-click payment work?

1-click is a fast and secure way of paying for your purchases in the Shop. 

When you choose to pay using a bank card, we offer to save the payment details  you enter. If you leave this option selected, you won't need to enter them again the next time you make a purchase but you will need to enter a verification code. 

This verification code is sent to you by e-mail or SMS (your choice). Obviously, you'll need to have an up-to-date e-mail address or cellphone number in your Account Management.


Is it possible to remove my payment details?

If, for any reason, you would like to delete your bank card details, you can do so easily from your Account Management. All you have to do is click on "Delete" on the bank card(s) to remove them. It only takes a few seconds… even for a Iop.


There's a 1 EUR charge on my bank statement

The 1 EUR amount appearing on your bank statement is the result of one of our security features, which is intended to confirm that your bank card is valid.

When you register a new bank card to your Ankama account, we contact the company that issued the card in order to verify your bank card number. This is verified by authorizing 1 EUR, or its equivalent in another currency, to be debited.

It doesn't actually go through, however. The authorized payment should disappear within 7 business days.

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Current deadlines are between 48 and 72 hours.