Report a Dofus Touch bug

Dofus Touch bug reports are no longer handled by Support.

 

WHERE DO I REPORT A BUG?

Bugs can be reported on two different platforms:

 

HOW DO I REPORT A BUG?

To ensure your report is effective, here are a few tips on the best way to report a problem:

  • Provide as many details as possible. For example, if you encounter a bug during a fight, indicate your class, the action you were doing, the type of fight, etc.
  • Whenever possible, explain how to reproduce the bug step-by-step.
  • Specify the map ID where you encountered the bug (using the /mapid command).
  • Specify the model of your device and the OS you are using.
  • Indicate the game version you're playing on (available at the top left of the login interface).
  • Attach one or more screenshots – sometimes, a picture is worth a thousand words.


Try to be as exhaustive as you can in your report. The more complete your report is, the easier it will be for us to find a solution. 

On the other hand, avoid submitting a wall of text that buries the core of the problem. Keep your report simple and concise. 

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