I never got my compensation.

If a major problem has prevented all players from accessing the game or server, Ankama may issue compensation. 
The type of compensation depends on the game, along with the severity and duration of the incident; it is posted on the game forums. 

If you were affected by an incident involving compensation, you have 30 days from the day the compensation was uploaded to claim it. After that, Support won't be able to fulfill your request. 

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