[WAKFU] Unable to launch the WAKFU game

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Can't get the WAKFU game to start? Is it not launching even though you hit "Play"?

First off, we're sorry to hear you're dealing with that issue. With this article, we're going to offer a series of steps you can take, depending on whether you're using Windows, Mac, or Linux, so you can get back to the World of Twelve.

 

1. Reduce your device's RAM

Firstly, no matter what device you're using, open the game options (below the Play button, in the far right) and restore the default values.

Reduce RAM to "XMS = 512m" and "XMX = 768m" and then see if the game launches correctly. If it does, you can gradually increase these settings to those recommended in this article.

If this solution doesn't work, try the second one below.

2. Uninstall and reinstall the game

Uninstall and reinstall the game in a different location (close to the root if possible); the installation path may be causing the issue. If you can install the game with administrator privileges, do so to prevent any issues.

 

3. Uninstall the Launcher and do a clean reinstall

What operating system are you using?

Windows / Mac or Linux

Windows

We recommend doing a full cleaning to restart fresh.

  • Fully uninstall the Ankama Launcher.
  • Make sure there are no versions of the Ankama Launcher installed by going to the control panel, then to "Uninstall a program".
  • If a version of the Launcher is found in the control panel, delete it.
  • Look up the keywords "Ankama", "Zaap", "Zaapi" and "WAKFU" (one at a time) in your file explorer, then delete all the folders containing these names.

Then, download and install Ccleaner.

  • Run an error analysis (Registry section) and fix them.
  • Repeat this until the software displays "No errors found".
  • Lastly, run a computer cleaner (Cleaner section), then reboot the computer.
  • Now you just have to download the Ankama Launcher again in the default folder, then the game.

If any of the above solved your problem, we're very happy for you. Enjoy the game!

Mac or Linux 

We recommend doing a full cleaning to restart fresh.

  • Fully uninstall the Ankama Launcher.
  • Look up the keywords "Ankama", "Zaap", "Zaapi" and "WAKFU" (one at a time) in your file explorer, then delete all the folders containing these names.

Now you just have to download the Ankama Launcher again in the default folder, then the game.

If any of the above solved your problem, we're very happy for you. Enjoy the game!

 

4. Send your logs to Ankama Support

If the issue persists, please contact us through the Support website at this address and provide three logs (Java, Launcher, and game) along with a screenshot of your system information and the Dxdiag file (for Windows users). Here's how to find them:  

 

For Windows:

→ System information: 

  • Go to the Start menu > Settings
  • In the search box, enter "About your PC" and click on the result.
  • Create a screenshot of the result.

→ Java logs

  • Activate the creation of debug logs with the option found in the launcher, in the General section of the game options.  
  • Try launching the game; the file "wakfu-debug-XX.log" should have been created in the log folder.
  • Click on Game options for WAKFU.
  • Then click on Game directory.
  • Then click on "Open log folder".

Finally, send us the file "wakfu-debug-XX.log", which should have been created in the game folder (if there's more than one, send the most recent).

 

→ Ankama Launcher logs

  • Go to Options by clicking on Launcher Settings.
  • Next, go to the Assistance menu.
  • Click on "Open log directory".

Then you just need to send us the file "application log". 

 

→ Game logs:

  • Click on Game options for WAKFU.
  • Then click on Game directory.
  • Then click on "Open log folder".
  • Open the file "logs". 

Finally, attach the files "wakfu.log" and "hs_err_pidXXX.log" (if you don't have them, mention it in your reply) to your ticket.

 

→ Dxdiag :

  • Go to the Start menu
  • In the search box, enter "Dxdiag" and click on the result.
  • Click on the button "Save all information".

Attach the file you've just created to your ticket.

 

For Mac

Simply do as shown in the following images: 

 

 

Create a screenshot of this result and attach it with the three logs below.

→ Java logs

  • Activate the creation of debug logs with the option found in the launcher, in the General section of the game options.  
  • Try launching the game; the file "wakfu-debug-XX.log" should have been created in the log folder.
  • Click on Game options for WAKFU.
  • Then click on Game directory.
  • Then click on "Open log folder".

Finally, send us the file "wakfu-debug-XX.log", which should have been created in the game folder (if there's more than one, send the most recent).

 

→ Ankama Launcher logs

  • Go to Options by clicking on Launcher Settings.
  • Next, go to the Assistance menu.
  • Click on "Open log directory".

Then you just need to send us the file "application log". 

 

→ Game logs:

  • Click on Game options for WAKFU.
  • Then click on Game directory.
  • Then click on "Open log folder".
  • Open the file "logs". 

Finally, attach the files "wakfu.log" and "hs_err_pidXXX.log" (if you don't have them, mention it in your reply) to your ticket.

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