Installing the Authenticator security feature

What is the Authenticator?

With the Authenticator, your account is protected by a password and your mobile device. This dual protective measure makes your account much safer, as would-be thieves will be unable to do anything without both pieces of data.

Your access to Ankama games and websites will be protected, for up to 8 Ankama accounts per mobile device (Android, iOS, and Windows Phone).


How do I install the application? 


Step 1: Download the application

Available for Android or iOS, Ankama Authenticator can be downloaded from Google Play and the App Store.

Download from Google Play

The Google Play app requires a device with Android 2.3 or higher. Currently, some Wiko brand devices are not authorized to download the app.

Download from the Apple Store

The version from the App Store requires a device with iOS 6.0 or higher.

Step 2Certify your Ankama account (if it isn't already)

For you to activate the authenticator, your account must be certified (Last Name/First Name), and has been associated with the following information:

  • an active email address,
  • a secret question/answer,
  • and a cell phone number.

Click this link to directly access the Information page for your account, and then certify your account.

Step 3: Activate the authenticator

  1. Open the Ankama Authenticator app
  2. Go to the "My Ankama Accounts" tab, then select "Add an account"
  3. Enter the login and password
  4. Enter your secret answer
  5. Enter the security code emailed to the address linked to your account

A recovery code will be provided to you. This is very important. Make note of it and keep it in a safe place!

Congrats, your account is now protected by Ankama Authenticator!

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Current deadlines are between 48 and 72 hours.