Change or cancel my subscription / booster pack / bonus pack

I subscribed with the wrong account.

Change my subscription / Booster Pack / Bonus Pack

You may change the subscribed account as long as you haven't started using the subscription yet.

To do so, please contact Support and specify:

  • the account you subscribed with,
  • the order number,
  • the date and total,
  • and the account you'd like to use for the subscription.


Cancel my subscription / Booster Pack / Bonus Pack

You have the right to withdraw your subscription for a period of 7 business days. However, your subscription must not have been used. If you've logged in since purchasing a subscription, you won't be able to cancel it.

This right of withdrawal applies to all payment methods. However, refunds of payments made through Audiotel are subject to extra conditions, as these are processed by a third party.

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Current deadlines are between 48 and 72 hours.