I forgot my account name

The account name is (along with the password) one of the pieces of identification needed to connect to our sites and games. 

If you no longer know your account name, you can recover it by contacting Support. 

Here's what to do: 

First step

In order to authenticate you as the account owner, you must send us one the following documents (you can photograph or scan these documents): 

  •   ID card
  •   Passport
  •   Driver's License
  •   Familial documentation (for minors younger than 15)
  •   Assurance Maladie card (Quebecois)


 Second step

Please create a new, personal and secure e-mail address which has never been used for an Ankama account. 

If you've assembled all this information, you can contact us.

Have more questions? Submit a request