Firstly, make sure your subscription is still active, or, if it is new, that it has been validated. You can do so by consulting your account management interface or the confirmation email that was sent to you.
If you have just subscribed, please wait a few minutes, exit the game and then restart it.
If you are still experiencing problems, please contact Ankama Support. Please feel free to provide us with screenshots illustrating your problem. They may help us solve the problem more quickly.