My account was stolen – what do I do ?

No longer have access to your account? Missing kamas or equipment?

You've probably been the victim of account theft.

Warning: although Support is able to help you regain access to your account, they can do nothing about any losses and modifications resulting from the theft. All stolen items or kamas are permanently lost.

Here's what to do to get access to your account back.

First step
In order to authenticate you as the account owner, you must send us one the following documents (you can photograph or scan these documents): 

  •   ID card
  •   Passport
  •   Driver's License
  •   Familial documentation (for minors younger than 15)
  •   Assurance Maladie card (Quebecois)

Second step
Please create a new, personal and secure email address which has never been used for an Ankama account.

Third step
This step is indispensable for those whose accounts are not in their name.

You must provide us: 

  •   The email address used to create the account (it doesn't need to still be operational)
  •   The account creation date (or an approximation)

If you've assembled all this information, you can contact us.

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