My account has been stolen, how can I certify it?

If you already have a ticket in progress with Support, our team will quickly certify your information and grant you access once again.

If you have not already contacted Support, here's what to do.


First step

In order to authenticate you as the account owner, you must send us one the following documents (you can photograph or scan these documents): 

  •   ID card
  •   Passport
  •   Driver's License
  •   Familial documentation (for minors younger than 15)
  •   Assurance Maladie card (Quebecois)


Second step

Please create a new, personal and secure email address which has never been used for an Ankama account.


Third step

This step is indispensable for those whose accounts are not in their name.

You must provide us: 

  • The email address used to create the account (it doesn't need to still be operational)
  • The account creation date (or an approximation)

 If you've assembled all this information, you can contact us.

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