Do you have a gift code, subscription code, or Ogrine/Goultine code ?
Go to the "Gift Code" page of the appropriate game website:
Step 1: Log in with your account username and password.
Step 2: Enter the code and then confirm it.
Stage 3: Log in to the game; once your code is confirmed, your gift will be automatically credited to your account and available in the game.
If you still don't see it, please contact Support.