Error: "Connection denied. The account name or password you entered is incorrect"

There's a problem with your login details. The account name or password you entered is incorrect. 

If you are certain that you've entered the correct information, it's possible that your account has been stolen and the login information has been changed. Please contact us in order to recover your account.

If you think you've forgotten your password, Ankama has provided two ways to get a new, temporary one.

By email

You must have your secret answer and access to the email account associated with your account. Then go to the password recovery by email page. An email containing a new, temporary password will be sent to you.

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