How can I recover my account ?

Is the nostalgia of battles too much to bear, and you want to return to the grassy meadows of the World of Twelve? There's just one hiccup: you no longer have access to your Ankama account…

Not to worry: there are many solutions!


Option 1: Recover your account by e-mail

If you know your login (account name or e-mail address), you can recover your password easily thanks to the e-mail address associated with your account. All you have to do is use our e-mail password recovery service.

Once you've entered your account name and secret answer, we will send you an e-mail with a link to change your password. Click on the link and enter a new secure password.


Option 2: Recover your account by SMS

If you know your account name and you've linked a cellphone number to your Ankama account, you can use our SMS account recovery service.

 link to SMS account recovery service

Useful info: sending the SMS is free*, quick, and available in most countries (see the full list).

Once you've entered your name and the linked cellphone number, we will send you a verification code by SMS. Once you've entered the code, you can change your password, secret question/answer, and e-mail address (optional).


Option 3: Contact Ankama Support

If you cannot recover your account by SMS, don't panic: all is not lost! You can contact the Support team, who will be happy to help you.

As recovering an account is a sensitive process, we will need to check that you really are the account's owner. Therefore, please attach a copy (scan or photo) of official proof of ID to your request.

If the account is confirmed to be in your name, we will send you an e-mail, to the e-mail address of your choice, which will allow you to change your password.



* Not including additional costs for receiving text messages from your telephone service provider

Return to top

Still need help?

Contact us

Current deadlines are between 48 and 72 hours.