Updater – Downloading the game

First make sure you're still connected to the internet.

If you are, 99% of the time, relaunching the Updater will do the trick.

Is the issue unresolved? You can either:

  • reinstall the game (without uninstalling it) after downloading the latest version from one of our websites;
  • or refer to the error codes below:

Errors U04020025, U04020194 and U0402021A: The update server data appears to be out of sync

Error U04020095 : An error occurred whilst writing to disk

Error U04020091 : Insufficient disk space

Error U04020400 : An error has occurred

Error U04020023 or U04020024: Unable to connect to update server

Other error codes (U00000000, U04010400, etc.)

 

Errors U04020025, U04020194 and U0402021A: The update server data appears to be out of sync

This type of error can occur if you try to launch the game when a maintenance or patch is underway (usually on Tuesdays). The error may also indicate a problem with our servers.

Please wait an hour and keep an eye on the forums. If the problem is affecting everybody, we will probably make an announcement soon.

If the problem persists despite waiting, please reinstall the game without uninstalling it first. That way, you will only reinstall missing or corrupted files.

If this does not resolve the issue, please contact our team by sending a ticket and selecting the “technical assistance” form.

 

Error U04020095 : An error occurred whilst writing to disk

This error might occur if you do not have the required write permissions or if there is not enough space available on your hard disk.

Usually, the Updater does not need to be run in Administrator mode.

Depending on your computer’s settings, however, the Updater may require administrator access. If this is the case, the window below will appear, and you will need to click “Yes”.

If you keep encountering the same error in spite of this, it is because you do not have the permissions required to modify the game installation folder and thus complete the update.

If you are not trying to install the game on a network disk or a full disk, please contact our team using the “technical assistance” form.

 

Error U04020091 : Insufficient disk space

Your hard disk does not have enough free space to continue with the installation or update of DOFUS.

The Updater may need up to three times as much space as the size of the game itself in order to carry out updates.

You will need to free up around 3GB to com

 

Error U04020400 : An error has occurred

Please restart the Updater. If the problem persists, you will need to contact Support.

This is a very specific error for which we will need you to provide data known as “logs”.

 Click here to learn how to recover your logs.

Then contact us, selecting the “technical assistance” form.

  

Error U04020023 or U04020024: Unable to connect to update server

First make sure you're still connected to the internet. Try to go to a website.

If the situation remains unchanged, refer to the error code and proceed as follows.

Error U04020023

This is a proxy configuration problem on your system. Our Updater uses these settings. Please check the configuration.

  • Go to the "Options" menu in the Updater.
  • In the "Proxy" tab, select "No proxy".

Error U04020024

This concerns an internet connection problem during the update. Please check the quality of your internet connection and the configuration of any proxies, firewalls and parental control software you may have.

 

Other error codes (U00000000, U04010400, etc.)

If you encounter an error message that is not described in the other sections (for example, U00000000 or U04010400), please restart the Updater.

If the problem continues, download the latest version of the game and install it, without uninstalling the version currently installed on your computer.

If your problem is still not resolved, it must be a specific error. You will therefore have to recover the logs (method explained here), then contact us via the "Technical Assistance" form.

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