In 99% of cases, restarting the Updater will fix it.
Thanks to the Updater, it is no longer necessary to completely uninstall the game and reinstall it from scratch.
If restarting the Updater has not solved the problem, you can reinstall the game without uninstalling it first. You should download the latest version of the game from our website.
If you reinstall the game in the same place, the old game files that are still valid will be kept, allowing for a faster reinstallation.
If you have tried everything and the problem persists, please contact Support by sending a ticket and selecting the “technical assistance” form.