How do I pay by bank transfer?
To pay by bank transfer, you need to have your own bank account. A friend or relative can, exceptionally, subscribe for you, but on the condition that you are together to make the payment. It is forbidden by law and by our game rules to use a bank account without its owner's permission.
For each payment made by bank transfer on an Ankama site, you absolutely must have a new transaction number, provided during the subscription or purchase. You shouldn't reuse the same transaction number as a previous subscription or purchase.
Print your purchase order and present it to the teller at your bank when you effect the transfer. Be sure that the transaction number listed on your purchase order is correctly added to the transfer so that your subscription can be properly authorised.
Your subscription will be credited to your Ankama account when we receive notice of your transfer from our bank and it is treated by our services.
I paid by bank transfer. When will my subscription become effective?
A payment by bank transfer is never validated immediately, regardless of whether the transfer was initiated over the internet or with a teller at your bank.
Your subscription will be validated when we receive notice of your transfer from our bank and it is treated by our services.
For a transfer originating in France, you'll need to wait between 6 and 8 working days. For a transfer originating elsewhere than France, you'll need to wait between 10 and 20 working days.