What is a log?

A log is stored in the form of a regular text file. It is a list, in chronological order, of all the events that have happened when a system (a program, application or server, for example) is running, and all the actions that have resulted from these events.

Logs are a valuable source of information for Ankama – especially for DOFUS – as they allow us to detect how and when precisely errors have arisen.

If you are encountering problems to do with your connection, updates and/or bugs, Ankama Support might ask you to send on this information. 


Recovering logs from Ankama Launcher

Follow these steps to recover the logs from Ankama Launcher:

  • Open the Launcher settings > "Assistance" section.
  • Click on "Open log folder".


  • Copy the "Application" file and attach it to your Support request.


Recovering game logs

Follow these steps to recover the game logs:

  • Open the game settings.


  • In the "Game directory" section, click the "Open log folder" button.


  • Copy the log file "application.log" and attach it to your support request.



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