In which countries is the text messaging service available?

In November 2015, Ankama began working on a plan to give players more autonomy in the management and/or recovery of their account(s).

If you want to perform a sensitive action on your account, a free verification code* will be texted to you. It’s easy and secure! Of course, you must already have added your cell phone number to your Account Management page.

Since Ankama is now sending the text message, we had to figure out the network configurations for all countries, one by one. As you can imagine, this operation took a fair amount of time and involved some prioritizing.

Here is an update on the countries/regions that we currently cover:

  

Completely covered Partially covered
(in progress) 
Not covered
(yet)

Algeria 
Argentina
Australia
Belgium
Brazil
Canada
Colombia
Costa Rica
Croatia
Denmark
Dominican Republic 
Egypt
Finland
France
French Guiana
French Polynesia
Germany
Greece
Guadeloupe
India
Ireland
Israel
Italy
Lithuania
Luxembourg
Martinique
Mayotte
Mexico
Morroco
Netherlands 
New Caledonia
Norway
Peru
Philippines
Poland
Portugal
Reunion Island
Romania
Spain
Sweden
Switzerland
Thailand
Tunisia 
Turkey
UK
Ukraine
USA

Chili
Croatia
Guadeloupe
Indonesia
Japan
Panama
South Korea
Venezuela

Czech republic
Ecuador

Malaisia
Uruguay
Taiwan




We’re doing everything we can to offer texting services to as many players as possible, and other countries will be likely to be added in the coming months. 

If the service is not yet set up in your country/region, it will not be possible to add a cell phone number to your account or receive assistance services via text.

 

* Not including additional costs for receiving text messages from your telephone service provider

Have more questions? Submit a request