In what countries is the SMS assistance service available ?

Ankama provides an SMS assistance service to: recover your Ankama account login details (account name and password); unblock your account in the event of a problem with your account protection (Shield or Authenticator); or block your account if you think it's been stolen.

If you want to do one of these three things, you will be sent a verification code by SMS for free* at the phone number recorded on your account. It's easy and very safe!

Of course, you need to have already saved a valid mobile phone number in your account management section.

Here's a list of all the countries covered by our SMS assistance service:

Argentinian

Australia

Austria

Belgium

Brazil

Canada

Chile

Cyprus

Colombia

South Korea

Costa Rica

Côte d'Ivoire (Ivory Coast)

Croatia

Denmark

Egypt

Ecuador

Spain

Estonia

Finland

Metropolitan
France

Georgia

Greece

Guadeloupe

French Guyana

India

Indonesia

Ireland

Israel

Italy

Japan

Qatar

Lebanon

Lithuania

Luxembourg

Morocco

Mauritius

Martinique

Mayotte

Mexico

Norway

New Caledonia

Panama

Netherlands

Peru

Philippines

Poland

Polynesia, French

Portugal

Dominican Republic

Czech Republic

Reunion Island

Romania

United Kingdom

Russia

Singapore

Slovakia

Slovenia

Sweden

Switzerland

Taiwan

Thailand

Tunisia

Turkey

Ukraine

Uruguay

USA

Venezuela

 

Depending on your country and cell phone provider, you might encounter a problem receiving our SMS messages on your phone.  If you still haven't received the desired SMS after waiting a few minutes, please contact Support for help resolving your issue.

If the SMS service isn't available in your country, please submit a request with Support specifying that you'd like to be able to use the service. We'll do our best to extend coverage.

 

* Does not include any additional charges that your cell phone operator may charge you for receiving SMS messages.

 

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