Ankama provides an SMS assistance service to: recover your Ankama account login details (account name and password); unblock your account in the event of a problem with your account protection (Shield or Authenticator); or block your account if you think it's been stolen.
If you want to do one of these three things, you will be sent a verification code by SMS for free* at the phone number recorded on your account. It's easy and very safe!
Of course, you need to have already saved a valid mobile phone number in your account management section.
Here's a list of all the countries covered by our SMS assistance service:
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Argentinian Australia Austria Belgium Brazil Canada Chile Cyprus Colombia South Korea Costa Rica Côte d'Ivoire (Ivory Coast) Croatia Denmark Egypt Ecuador Spain Estonia Finland Metropolitan Georgia Greece |
Guadeloupe French Guyana India Indonesia Ireland Israel Italy Japan Qatar Lebanon Lithuania Luxembourg Morocco Mauritius Martinique Mayotte Mexico Norway New Caledonia Panama Netherlands Peru Philippines |
Poland Polynesia, French Portugal Dominican Republic Czech Republic Reunion Island Romania United Kingdom Russia Singapore Slovakia Slovenia Sweden Switzerland Taiwan Thailand Tunisia Turkey Ukraine Uruguay USA Venezuela |
Depending on your country and cell phone provider, you might encounter a problem receiving our SMS messages on your phone. If you still haven't received the desired SMS after waiting a few minutes, please contact Support for help resolving your issue.
If the SMS service isn't available in your country, please submit a request with Support specifying that you'd like to be able to use the service. We'll do our best to extend coverage.
* Does not include any additional charges that your cell phone operator may charge you for receiving SMS messages.