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What is payment by direct debit?
The automatic payment system allows you to purchase a 30-day booster of your choice, and to "subscribe" to it by being automatically debited every month. This way, you no longer need to renew your booster by hand when it runs out; in addition, starting from the second month, you'll earn a discount and loyalty benefits (gifts).
This payment option is offered after you choose your 30-day Booster in the shop on our WAKFU website.
Warning: The 3D Secure system is required to use this.
When you choose automatic renewal for your booster, you'll receive a discount of approximately 10% off the regular booster price starting with your second month's payment.
If this is your first month, it is normal to be charged the regular price, as the preferential rate only kicks in at the start of the second month.
If this is not your first month of automatic renewal, please contact Ankama Support by clicking on "Send a Request" at the bottom of this FAQ so that we can examine and resolve the issue.
Your loyalty is rewarded
If your subscription to a booster (regardless of its level) is renewed next month through automatic payment, you'll get a Mystery Box to reward your loyalty.
Why am I not eligible for automatic payment?
Automatic payment may be declined for a number of reasons. Here are a few examples:
- Insufficient funds in your account.
- Your card has expired.
- Your card is not eligible for recurring payments.
- You have reached your payment limit.
If an automatic payment is declined, you will be sent an email.You will also receive an email before your card expires to allow you to react rapidly if you wish.
To keep receiving the 30-day booster promotion from automatic payment, you'll need to resolve the situation within 7 days of receiving the email about the unsuccessful payment.
You must use a card that does not meet any of the criteria listed above in this section, and you must once again buy a 30-day booster and choose to pay using automatic payment mode.
A discount on the price of the booster will be displayed so that you can keep receiving the promotion.
If you do not resolve the issue within 7 days, you can still opt for an automatically renewing booster, but the discount will only apply after the second payment date, and your period of 12 consecutive months to receive the gift will reset to 0.
If you have any trouble, you can contact Support by clicking on "Send a Request" at the bottom of this FAQ.
Unfortunately, your card might not be eligible for the automatic payment option.
Our system analyzes your card during payment, and if your card is not eligible for automatic payment, you will receive the booster that you purchased and your purchase confirmation email will let you know that recurrent automatic payments are not possible.
Purchase Confirmation and Booster Activation
You can be sure that your purchase was completed when you receive the confirmation email. The automatic renewal will also be confirmed in that email.
You can also see your purchases on your Account Management page.
Your booster will activate a few minutes after confirmation of your first payment.
The duration of the booster purchased when you initiated automatic payment will be 30 days. However, subsequent payments will occur once every calendar month.
Special circumstance: If you bought your booster at the end of the month (the 29th, 30th, or 31st), the date of your automatic payment will be pushed back to the next month (the 1st, 2nd, or 3rd, respectively) whenever the active month does not contain the day of your payment. This delay will remain in effect for subsequent payments.
For example: I buy my booster with automatic payment on December 31, 2018. My account will be charged on January 30, 2019 (30 days after the first payment). However, for the subsequent payment, if there is no February 30 (a non-leap-year), I will be charged on March 1, 2019. Future payments will still be made on the first day of the
How do I change my bank card details?
If you'd like to use a different card for automatic payment while keeping the accumulated recurrence benefits for your next gift, you must once again buy a 30-day booster and select the automatic payment option.
The booster that was active before this purchase will remain on your account, and the recurring payment on the card associated with it will be canceled. The automatic payment will be linked to your new booster purchase.
Can I change the level of my booster?
If a recurring payment is active on your account, and you want to change the level of the booster associated with it, you'll have to make a new purchase for this booster of the level desired, while still selecting the automatic payment method.
A discount on the price of the new booster will be displayed so that you can keep receiving the promotion.
Accumulating various booster levels works the same way with or without automatic payment:
- If you choose a higher-level booster, it will activate immediately.
The remaining days of your lower-level booster will be saved to your account. When you cancel the automatic payment, they will be triggered at the end of the 30 days of the last payment period for the higher-level booster.
- If you instead subscribe to a lower-level booster, it will activate at the end of the current booster.
You can check the Account Management page for the number of days remaining for each booster level.
In any case, you will be immediately charged for the price of the new booster.
As long as the automatic payment is not interrupted when you change the level of your booster, the days accumulated with the previous booster levels will indeed be taken into account when yearly gifts are awarded.
How can I stop automatic payments?
You cannot temporarily suspend automatic booster renewal. In addition, once a booster has begun, it is no longer eligible for reimbursement.
Therefore, please anticipate any period of extended absence so that you don't pay for a booster that you will not be able to play. Remember, however, that you will lose the accumulated months for your annual gift, and that you will only receive it 12 months after restarting automatic payment.
You may end the automatic renewal of your booster whenever you like, except during the period 24 hours before the next payment.
You need to go to the "Payments" tab of your Account Management page, and click on the "Cancel" button.
You will receive an email confirming the cancellation (check your spam folder if you don't see it).
If you cancel automatic renewal of your booster, you will not lose the current booster, but your bank card will not be charged for a new booster afterwards.
If you have any difficulties, please contact Support by clicking on "Send a Request"at the bottom of this FAQ.
What happens if my account gets banned?
If your account is banned, this automatically and instantaneously puts an end to your booster (and if there is any time left on your booster, you cannot be reimbursed for the remaining time on it), and your bank card will not be debited for any future boosters.
However, if your account is temporarily suspended, this does not end automatic renewal of your booster.
If you want to end automatic renewal all the same, you must contact Support by clicking on "Send a Request" at the bottom of this FAQ.