Installing or loading the game

What game are you trying to install?

 Dofus_Logo.png280px-Wakfu_Logo.png

 

DOFUS

What operating system are you using? 

Windows/Mac/Linux

 

Windows

If you run into a problem installing or loading your DOFUS game, first check your internet connection and the compatibility of your antivirus program.

If that isn't the source of the problem, try this solution:

  1. Try completely uninstalling DOFUS and Adobe AIR.
    If you're unable to properly uninstall Adobe AIR, please use the Windows utility available [here].
  2. Download and install CCleaner.
  3. Launch an error analysis (Registry section) and correct them.
  4. Repeat this until the software displays the message "No errors found".
  5. Run a cleanup of the computer (Cleaner section),
  6. then restart the computer.
  7. Download and install the latest version of Adobe AIR: http://get.adobe.com/air/.
  8. Finally, reinstall DOFUS.

If the problem still continues, feel free to submit a ticket with Support.

 

Mac

If you run into a problem installing or loading your DOFUS game, first check your internet connection and the compatibility of your antivirus program.

If that isn't the source of the problem, try this solution:

If you're still unable to reinstall your game, please :

  • Completely uninstall DOFUS.
  • Clear the cache on your Mac using the program OnyX.
  • Update Adobe AIR from the following site: http://get.adobe.com/air/.
  • Reinstall the game.

If the problem still continues, feel free to submit a ticket with Support.

 

Linux 

If you're using Linux and you encounter any issues installing the game, please visit the forums to learn about the new installation method.  

 

WAKFU

What operating system are you using? 

Windows / Linux 

 

Windows

If you run into a problem installing or loading your WAKFU game, first check your internet connection and the compatibility of your [antivirus program] (antivirus FAQ).

If that isn't the source of the problem, try this solution:

  • completely uninstall WAKFU and delete all "Wakfu" folders in your program files.
  • Download and install CCleaner.
  • Launch an error analysis (Registry section) and correct them.
  • Repeat this until the software displays a "No errors found" message.
  • Also run a cleanup of the computer (Cleaner section), and then restart the computer.
  • Finally, visit the WAKFU website to redownload the game, and then reinstall it.

If the problem still continues, feel free to submit a ticket with Support.

 

Linux 

If you're using Linux and you encounter any issues installing the game, please visit the forums to learn about the new installation method.  

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