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  1. Ankama
  2. Account Security

Account Security

  • Report stolen account or scam
    • Methods used to steal an account
    • Actions you should take if your account is stolen
    • What is account theft ?
    • Recognizing and Protecting Yourself from Phishing
    • What are the risks if my account is stolen ?
    • What is hacking ?
  • Report a violation
    • Report an account theft
    • Report a Violation of the Rules of Good Conduct or Multi-Accounting
  • Protect my account
    • Why is it so important to enter your identification details correctly?
    • Create a secure password
    • How do I have a secured account?
    • Installing the Authenticator security feature
    • Installing the Ankama Shield security feature
    • What does the Authenticator bonus include (DOFUS)?
  • Unlock my account/Disable my protection
    • Deactivate Ankama Shield
    • Shield - Add or delete a computer
    • I have a problem with Ankama Shield, what should I do?
    • Deactivating the Authenticator or unlocking the Authenticator on my account
    • Which actions are not allowed in restricted mode?
  • Moderation
    • Can moderators help me if my account is stolen ?
    • How do I become a moderator ?
    • How do I contact a moderator ?
    • How do I recognise a moderator ?
    • What's a moderator ?

Protective measures

Email address

DOFUS

Certificate in the Computer

Bonus in the Game DOFUS

Smartphone / tablet

Ankama games

Mobile Application

Bonus in the Games DOFUS and WAKFU

Still need help?

Contact us

Typical response time of 1-2 days

Toolbox

  • I dont' know my account name
  • I don't know my password
  • I think my account's been stolen
  • I'm being locked out by the shield / authenticator

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