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For questions about your account and your personal information
I've forgotten my password – what should I do ?
How do you create a secure password?
How do I change my password ?
My email address
Which email address should I use for my Ankama account ?
I'm not receiving emails from Ankama
How do I change my email address ?
My account name / nickname
I don't remember my account name – what should I do?
What's the difference between an account name and a nickname ?
My nickname was changed, why ?
My secret question / answer
How do I choose my secret answer?
What is my secret answer used for?
How do I change my secret answer?
I forgot my secret answer – what should I do ?
My telephone number
How do I change my telephone number?
In which countries is the text messaging service available?
How can I add a phone number to my account?
What is my phone number used for?
Certify my account
I can't certify my account, why?
What is a "certified account" ?
Close my account
I'd like to close my account. What should I do?
My account was put under protection. What do I do?
How do I have a secured account?
How can I recover my account ?
How do I convert my Steam account into an Ankama account?