1. Ankama
  2. Submit a request

Submit a request

If you don't already have a Support account, don't forget to finish creating it after submitting your request. To do so, an email will be sent to you at the email address you provide on this form. Without such an account, unfortunately, we won't be able to respond to your request.

Please explain your request as clearly as possible

Tell us which game you play most often.

Your username is the information visible in the game and on the forums. It looks like PSEUDO#1234

Please select the server in question

Please explain the exact steps to reproduce this problem

If you have received a specific error message, please enter it here

Your e-mail address is no longer secured, please provide another

The account name is the name you use to login. It is an "Account Name" or an email address, not the account nickname that's visible in-game.

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    Ankama Games processes the data collected in order for your Support request to be created, processed, and tracked. To learn more about how your data is managed and what your rights are, see our [Privacy Policy](https://account.ankama.com/en/privacy-policy).