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Ankama Account
Create and certify my account
- Create My Ankama Account
- What's the difference between an account name and a nickname ?
- Child Account Creation
- convert my Facebook / Steam account into an Ankama account?
- Creating an Account with Facebook Connect
- Certify my account
Log in to my account
Change my account information
- In what countries is the SMS assistance service available ?
- How do I change my email address ?
- Change my nickname
- Add ou modifiy my phone number
- Change and choose a good secret answer?
- How do I choose my secret answer?
Create, change, or restore my character
Transfer my character
My password
Ankama codes
My telephone number
Steam account / Facebook Connect
Account Security
Moderation
Report stolen account or scam
- Methods used to steal an account
- Actions you should take if your account is stolen
- What is account theft ?
- Recognizing and Protecting Yourself from Phishing
- What are the risks if my account is stolen ?
- What is hacking ?
Report a violation
Protect my account
- Why is it so important to enter your identification details correctly?
- Create a secure password
- How do I have a secured account?
- Installing the Authenticator security feature
- Installing the Ankama Shield security feature
- What is Ankama Authenticator?
Unlock my account/Disable my protection
My account's security
Purchase and Payment
Kickstarter
Ankama Shop after-sales Service
DOFUS - Technical assistance
Connection problem
Updater
Ankama Launcher
Download and installation
Good to know
Bugs
DOFUS - Subscriptions, purchases and payments
Payment methods
Subscription
- I have a problem with my subscription!
- Change or cancel my subscription / booster pack / bonus pack
- I'm having a problem with my subscription gift
- I noticed debits from ankama on my bank statement
- I would like to cancel a subscription, is that possible ?
- Verify that my subscription, Booster Pack, or Bonus Pack has been applied
Ogrines
- Limits on Ogrines and Goultines
- I have encountered a problem with my Ogrines
- How do ongoing subscriptions (Chainsubs) using Ogrines work?
- What are linked ogrines?
- How do I buy kamas using Ogrines?
- Using the Kama Exchange
Transactions details
Items shop
DOFUS - Other
Friend referral
WAKFU - Technical assistance
Connection problem
Update and updater
- What should I do if I have a problem with the Updater?
- Errors U04020025, U04020194 and U0402021A: The update server data appears to be out of sync
- Error U04020095 : An error occurred whilst writing to disk
- Error U04020400 : An error has occurred
- Errors 34 and 35: Unable to access the update server. What should I do?
- Error U04020091 : Insufficient disk space
Launch of the game
Download and installation
Good to know
Bugs
WAKFU - Subscriptions, purchases and payments
Payment methods
Transactions details
Payment by direct debit
- [WAKFU] Pay by direct debit
- Why am I not eligible for automatic payment?
- Purchase Confirmation and Booster Activation
- How do I change my bank card details?
- Can I change the level of my booster?
- How can I stop automatic payments?
Subscription
- I have a problem with my subscription!
- I noticed debits from ankama on my bank statement
- How can I find out if my subscription has been credited ?
- I would like to cancel a subscription, is that possible ?
- When subscribing to wakfu, I made a mistake and paid for the wrong account. Can I move the subscription to another account ?
- Automatic renewal