My account
My password
My email address
My account name / nickname
My secret question / answer
My telephone number
Certify my account
Recover my account
Close my account
DOFUS - Security
the theft of my account
Ankama Authenticator
- What is Ankama Authenticator?
- How do I activate Ankama Authenticator?
- How do I deactivate Ankama Authenticator ?
- The mobile device linked to my account got broken/stolen/lost. What should I do?
- I need my recovery code, but I've lost it. What should I do?
- Someone added/removed the Authenticator service on my account, what should I do?
My account's security
- Can I buy or sell an account ?
- Can I loan or share an account ?
- Are sites that sell kamas and items legal ?
- What is phishing ?
- What is hacking ?
- What's a keylogger ?
Ankama Shield
DOFUS - Technical assistance
Connection problem
- Error: "Connection denied. Your account has been banned."
- Error: "This server is restricted to a specific player community, or to subscribed members. You cannot log on."
- Error: "The server is unavailable. Unable to connect."
- Error: "Your registration has not been confirmed."
- Why can't I log in to my extra accounts?
- Error: "Connection denied. The account name or password you entered is incorrect"
Updater
- What should I do if I have a problem with the Updater?
- Errors U04020025, U04020194 and U0402021A: The update server data appears to be out of sync
- Error U04020066 - There is already an update in progress
- Error U04020095 : An error occurred whilst writing to disk
- Error U04020091 : Insufficient disk space
- Error U04020400 : An error has occurred
Download and installation
Good to know
Bugs
DOFUS - Subscriptions, purchases and payments
Payment methods
Subscription
- I have a problem with my subscription!
- When subscribing to wakfu, I made a mistake and paid for the wrong account. Can I move the subscription to another account ?
- I'm having a problem with my subscription gift
- I noticed debits from ankama on my bank statement
- I would like to cancel a subscription, is that possible ?
- How can I find out if my subscription has been credited ?
Ogrines
- I have encountered a problem with my Ogrines
- How do ongoing subscriptions (Chainsubs) using Ogrines work?
- What are linked Ogrines?
- How do I buy kamas using Ogrines?
- How does the Kama Exchange (KE) work?
- How do I subscribe with Ogrines?
Ankama Shop after-sales Service
Transactions details
Items shop
DOFUS - The game
Moderation
Services
- Transfer a character
- Restore a character
- Add a character
- Change name
- Guild Emblem Change
- Guild Renaming
Character management
DOFUS - Other
Tofukaze
- My friend used the invitation link to subscribe/purchase Ogrines for the first time, but I haven’t received any Tofus. Why ?
- I used the link that my friend sent me and subscribed/purchased Ogrines for the first time, but my godfather hasn’t received any Tofus. Why ?
- Are there any bonuses ?
- My friend subscribed for 3 months/6 months/a year, but I only got 5 Tofus. Why ?
- How do I know if my friend has subscribed and if I have become his godfather ?
- Tofukaze!? » My friend created an account but I’m not recognised as their godfather. Why ?
Ankama codes
WAKFU - Security
My account's security
- What's a keylogger ?
- Can I loan or share an account ?
- Can I buy or sell an account ?
- What is phishing ?
- Are sites that sell kamas and items legal ?
- What is hacking ?
Ankama Authenticator
the theft of my account
WAKFU - Technical assistance
Update and updater
- What should I do if I have a problem with the Updater?
- Errors U04020025, U04020194 and U0402021A: The update server data appears to be out of sync
- Error U04020095 : An error occurred whilst writing to disk
- Errors 37, 129 and 194: The update server data appears to be out of sync
- Error U04020400 : An error has occurred
- Error U04020066 - There is already an update in progress
Launch of the game
Download and installation
Connection problem
Good to know
Bugs
WAKFU - Subscriptions, purchases and payments
Payment methods
Subscription
- I have a problem with my subscription!
- I noticed debits from ankama on my bank statement
- How can I find out if my subscription has been credited ?
- I would like to cancel a subscription, is that possible ?
- When subscribing to wakfu, I made a mistake and paid for the wrong account. Can I move the subscription to another account ?
- Automatic renewal
Ogrines
Ankama Shop after-sales Service
WAKFU - The game
Services
Character management
Moderation
WAKFU - Other
Tofukaze
- What is Tofukaze! ?
- How to play
- What are the rules ?
- How do I invite my friends ?
- Can I re-use the link that appears on the invitation page and send it to other friends ?
- I still haven’t received my prize. Is this normal ?