Contact Support
Didn't find the answer you were looking for in our FAQs or our help forum?
My account
My password
My email address
Ankama codes
My account name / nickname
My secret question / answer
My telephone number
Certify my account
Close my account
Steam account / Facebook Connect
DOFUS - Security
the theft of my account
Ankama Authenticator
- I'm blocked by the Authenticator. What should I do?
- What is Ankama Authenticator?
- How to download the Authenticator?
- How do I activate Ankama Authenticator?
- How do I deactivate Ankama Authenticator ?
- What does the Authenticator bonus include (DOFUS)?
My account's security
- ★ Why is it so important to enter your identification details correctly?
- ★ Recognizing and Protecting Yourself from Phishing
- Present an official form of identification
- What is a bot?
- Can I buy or sell an account ?
- Can I loan or share an account ?
Ankama Shield (DOFUS)
- Deactivate Ankama Shield
- What is Ankama Shield?
- How do I activate the Ankama Shield?
- I have a problem with Ankama Shield, what should I do?
- Which actions are not allowed in restricted mode?
- How do I add a new computer ?
Purchase and Payment
Kickstarter
Ankama Shop after-sales Service
DOFUS - Technical assistance
Connection problem
- Error: "Connection denied. Your account has been banned."
- Error: "This server is restricted to a specific player community, or to subscribed members. You cannot log on."
- Error: "The server is unavailable. Unable to connect."
- Error: "Your registration has not been confirmed."
- Error: "Connection denied. The account name or password you entered is incorrect"
- Error: "Connection to the server has been lost."
Updater
Ankama Launcher
Download and installation
Good to know
Bugs
DOFUS - Subscriptions, purchases and payments
Payment methods
Subscription
- ★ I have a problem with my subscription!
- When subscribing to wakfu, I made a mistake and paid for the wrong account. Can I move the subscription to another account ?
- I'm having a problem with my subscription gift
- I noticed debits from ankama on my bank statement
- I would like to cancel a subscription, is that possible ?
- How can I find out if my subscription has been credited ?
Ogrines
- I have encountered a problem with my Ogrines
- How do ongoing subscriptions (Chainsubs) using Ogrines work?
- What are linked ogrines?
- How do I buy kamas using Ogrines?
- How does the Kama and Ogrines Exchange (KOE) work?
- How do I subscribe with Ogrines?
Transactions details
Items shop
DOFUS - The game
Moderation
Services
- Transferring a character to another account
- Transfer a character to another server
- Restore a character
- Add a character
- Change name
- Guild Emblem Change
Character management
Sanctions and infractions
DOFUS - Other
Friend referral
WAKFU - Technical assistance
Connection problem
Update and updater
- What should I do if I have a problem with the Updater?
- Errors U04020025, U04020194 and U0402021A: The update server data appears to be out of sync
- Error U04020095 : An error occurred whilst writing to disk
- Error U04020400 : An error has occurred
- Errors 34 and 35: Unable to access the update server. What should I do?
- Error U04020091 : Insufficient disk space
Launch of the game
Download and installation
Good to know
Bugs
WAKFU - Subscriptions, purchases and payments
Payment methods
Transactions details
Payment by direct debit
- What is payment by direct debit?
- Why am I not eligible for automatic payment?
- Purchase Confirmation and Booster Activation
- How do I change my bank card details?
- Can I change the level of my booster?
- How can I stop automatic payments?
Subscription
- I have a problem with my subscription!
- I noticed debits from ankama on my bank statement
- How can I find out if my subscription has been credited ?
- I would like to cancel a subscription, is that possible ?
- When subscribing to wakfu, I made a mistake and paid for the wrong account. Can I move the subscription to another account ?
- Automatic renewal