My account
My password
My email address
My account name / nickname
My secret question / answer
My telephone number
Certify my account
DOFUS - Security
Ankama Shield
My account's security
- Can I buy or sell an account ?
- Can I loan or share an account ?
- Are sites that sell kamas and items legal ?
- What's a keylogger ?
- What is hacking ?
- What is phishing ?
the theft of my account
DOFUS - Technical assistance
Connection problem
- Error: "Your registration has not been confirmed."
- Error: "Connection to the server has been lost."
- Why can't I log in to my extra accounts?
- Error: "This server is restricted to a specific player community, or to subscribed members. You cannot log on."
- Error: "Connection denied. Your account has been banned."
- Error: "The server is unavailable. Unable to connect."
Download and installation
Bugs
DOFUS - Subscriptions, purchases and payments
Payment methods
Ogrines
- I have encountered a problem with my Ogrines
- What are linked Ogrines?
- How do I buy kamas using Ogrines?
- How does the Kama Exchange (KE) work?
- How do I subscribe with Ogrines?
- How do I obtain Ogrines?
Subscription
- I have a problem with my subscription!
- I'm having a problem with my subscription gift
- I noticed debits from ankama on my bank statement
- How can I find out if my subscription has been credited ?
- I would like to cancel a subscription, is that possible ?
- When subscribing to wakfu, I made a mistake and paid for the wrong account. Can I move the subscription to another account ?
The great emporium
Ankama Shop after-sales Service
a preorder
DOFUS - The game
Services
See all 8 articlesCharacter management
Moderation
DOFUS - Other
Tofukaze
- My friend used the invitation link to subscribe/purchase Ogrines for the first time, but I haven’t received any Tofus. Why ?
- I used the link that my friend sent me and subscribed/purchased Ogrines for the first time, but my godfather hasn’t received any Tofus. Why ?
- Are there any bonuses ?
- My friend subscribed for 3 months/6 months/a year, but I only got 5 Tofus. Why ?
- How do I know if my friend has subscribed and if I have become his godfather ?
- Tofukaze!? » My friend created an account but I’m not recognised as their godfather. Why ?
The Lottery
WAKFU - Security
the theft of my account
- How was my account stolen ?
- What are the risks if my account is stolen ?
- My account was stolen – what do I do ?
- How to take pictures in low light
- How to take pictures in low light
- How to take pictures in low light
My account's security
- Can I buy or sell an account ?
- Can I loan or share an account ?
- Are sites that sell kamas and items legal ?
- What's a keylogger ?
- What is hacking ?
- What is phishing ?
WAKFU - Technical assistance
Bugs
WAKFU - Subscriptions, purchases and payments
a preorder
Ankama Shop after-sales Service
Subscription
- I have a problem with my subscription!
- I noticed debits from ankama on my bank statement
- How can I find out if my subscription has been credited ?
- I would like to cancel a subscription, is that possible ?
- When subscribing to wakfu, I made a mistake and paid for the wrong account. Can I move the subscription to another account ?
- Automatic renewal
Ogrines
Payment methods
WAKFU - The game
Services
Character management
Moderation
WAKFU - Other
Tofukaze
- What is Tofukaze! ?
- How to play
- What are the rules ?
- How do I invite my friends ?
- Can I re-use the link that appears on the invitation page and send it to other friends ?
- I still haven’t received my prize. Is this normal ?