Submit a request

If you don't already have a Support account, don't forget to finish creating it after submitting your request. To do so, an email will be sent to you at the email address you provide on this form. Without such an account, unfortunately, we won't be able to respond to your request.

Please explain your request as clearly as possible

Please indicate the article(s) that you desire

Please detail the missing articles

Select the payment method used during the transaction

Enter your current country of residence

Please provide the name of the articles in question

This is the 9 letter reference number that appears on your bill and in the confirmation email

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    Ankama Games processes the data collected in order for your Support request to be created, processed, and tracked. To learn more about how your data is managed and what your rights are, see our [Privacy Policy](https://account.ankama.com/en/privacy-policy).