Submit a request

If you don't already have a Support account, don't forget to finish creating it after submitting your request. To do so, an email will be sent to you at the email address you provide on this form. Without such an account, unfortunately, we won't be able to respond to your request.

Thank you to join imperatively an identity document (recto/verso) if your request concerns an account theft.

Tell us which game you play most often.

Please explain your request as clearly as possible

Please select the server in question

The account name is the name you use to login. It is an "Account Name" or an email address, not the account nickname that's visible in-game.

Your e-mail address is no longer secured, please provide another

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    Ankama Games processes the data collected in order for your Support request to be created, processed, and tracked. To learn more about how your data is managed and what your rights are, see our [Privacy Policy](https://account.ankama.com/en/privacy-policy).