Submit a request

If you don't already have a Support account, don't forget to finish creating it after submitting your request. To do so, an email will be sent to you at the email address you provide on this form. Without such an account, unfortunately, we won't be able to respond to your request.

Please explain your request as clearly as possible

Tell us which game you play most often.

The account name is the name you use to login. It is an "Account Name" or an email address, not the account nickname that's visible in-game.

Your username is the information visible in the game and on the forums. It looks like PSEUDO#1234

Enter your current country of residence

You can check this box to also remove your secret answer along with your phone number.

You must check this box to finalize your request and allow our advisors to process it.

Please provide us with an email address that you wish to link to your account(s). For any issue related to account theft or protection, kindly provide us with a new personal email address that has never been used on an Ankama account; otherwise, the processing time of your request may be significantly impacted.

Even if the account is currently in your name, this information is essential to ensure that you are indeed the rightful owner of the account(s).

If you are unable to add your phone number, please provide it to us here.

(ex : Iphone 4S, Galaxy S3, Nexus 7)

(Ex : Apple, Samsung, Sony)

Add file or drop files here

    Toolbox

    Ankama Games processes the data collected in order for your Support request to be created, processed, and tracked. To learn more about how your data is managed and what your rights are, see our [Privacy Policy](https://account.ankama.com/en/privacy-policy).