Submit a request

If you don't already have a Support account, don't forget to finish creating it after submitting your request. To do so, an email will be sent to you at the email address you provide on this form. Without such an account, unfortunately, we won't be able to respond to your request.

Please explain your request as clearly as possible

The account name is the name you use to login. It is an "Account Name" or an email address, not the account nickname that's visible in-game.

Tell us which game you play most often.

Check the box if your item purchase was for a character on a single-account server

Select the subscription duration you chose

Select the payment method used during the transaction

Please provide the name of the articles in question

Please detail the missing articles

It's a 9-digit number visible in your account management interface

Please select the server in question

Add file or drop files here

    Ankama Games processes the data collected in order for your Support request to be created, processed, and tracked. To learn more about how your data is managed and what your rights are, see our [Privacy Policy](https://account.ankama.com/en/privacy-policy).