Submit a request

If you don't already have a Support account, don't forget to finish creating it after submitting your request. To do so, an email will be sent to you at the email address you provide on this form. Without such an account, unfortunately, we won't be able to respond to your request.

If your account has been banned for “Buying / Selling ANKAMA products (kamas, accounts, items) in exchange for real money”, please fill out the following form: “My Ankama account → Sanctioned account → Other”

Please explain your request as clearly as possible

The account name is the name you use to login. It is an "Account Name" or an email address, not the account nickname that's visible in-game.

Your username is the information visible in the game and on the forums. It looks like PSEUDO#1234

Tell us which game you play most often.

Check the box if your item purchase was for a character on a temporary server

This is the login of the account to which you wish to transfer your character.

Select the subscription duration you chose

Select the payment method used during the transaction

Please indicate the article(s) that you desire

Please provide the name of the purchased item(s)

Please detail the missing articles

It's a 9-digit number visible in your account management interface

If you were unable to complete your purchase, you can indicate the date on which you attempted to make the purchase.

Please select the server in question

Add file or drop files here

    Ankama Games processes the data collected in order for your Support request to be created, processed, and tracked. To learn more about how your data is managed and what your rights are, see our [Privacy Policy](https://account.ankama.com/en/privacy-policy).

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