1. Ankama
  2. Submit a request

Submit a request

If you don't already have a Support account, don't forget to finish creating it after submitting your request. To do so, an email will be sent to you at the email address you provide on this form. Without such an account, unfortunately, we won't be able to respond to your request.

Please explain your request as clearly as possible

The account name is the name you use to login. It is an "Account Name" or an email address, not the account nickname that's visible in-game.

Tell us which game you play most often.

Your e-mail address is no longer secured, please provide another

Please select the server in question

If you have received a specific error message, please enter it here

(Ex : Apple, Samsung, Sony)

(ex : Iphone 4S, Galaxy S3, Nexus 7)

Select the connection you use to connect to the internet

Check the box if your mobile telephone number is no longer up to date or you no longer have access to it.

Enter your current country of residence

Add file or drop files here

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    Ankama Games processes the data collected in order for your Support request to be created, processed, and tracked. To learn more about how your data is managed and what your rights are, see our [Privacy Policy](https://account.ankama.com/en/privacy-policy).