Some antivirus software may cause the game to freeze and does not allow it to update or run correctly.
Initially, please verify that your antivirus software does indeed accept the game.
To our knowledge, the antivirus software likely to block the game if you do not adjust settings beforehand are:
- Norton Antivirus,
- Eset Nod32,
- Kaspersky,
- Baidu Antivirus, and
- Panda Cloud Antivirus.
Please consult available documentation on Internet or your antivirus software's support team for more information about the steps to take.
If the problem persists, try to launch the game after having temporarily deactivated the antivirus software.
If the problem remains the same, we recommend you completely uninstall the antivirus software and use free protection such as Antivir or Avast, which do not create any problems with our games.
If the problem still persists, feel free to send our Support team a request.