Account Security

• Report stolen account or scam
  • List of official Ankama websites
  • What is account theft ?
  • Methods used to steal an account
  • Actions you should take if your account is stolen
  • Recognizing and Protecting Yourself from Phishing
  • What is hacking ?
• Protect my account
  • Activate the two-factor authentication mobile app
  • Why is it so important to enter your identification details correctly?
  • Two-Factor Authentication Mobile App to Replace Ankama Authenticator
  • Two-Factor Authentication with the Ankama Shield
  • Installing the Authenticator security feature
  • Installing the Ankama Shield security feature
• Report a violation
  • Report a Forbidden Obstructing Action (NPC, Quest, Combat, etc.)
  • Report the Misuse of Merchant Mode
  • Report the Use of Bots/Auto-Clickers
  • What prohibited behaviors should be reported to Support?
  • Report an account theft
  • Report a Violation of the Rules of Good Conduct or Multi-Accounting
• Unlock my account/Disable my protection
  • Receiving Security Codes
  • Unlock Ankama Shield 
  • I have a problem with Ankama Shield, what should I do?
  • Deactivate Ankama Shield
  • Shield - Add or delete a computer
• Moderation
  • DOFUS Retro - Reporting Prohibited Behavior
  • Can moderators help me if my account is stolen ?
  • How do I become a moderator ?
  • How do I contact a moderator ?
  • How do I recognise a moderator ?
  • What's a moderator ?

Protective measures

Email address

DOFUS / WAKFU / DOFUS Touch

Certificate in the Computer

Bonus in the Game DOFUS

Smartphone / tablet

Ankama games

Mobile Application

Code generated by the app of your choice

Still need help?

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