Buying / Kickstarter

• Order something (from the Shop or Kama Exchange)
  • Temporis VIII - Osatopia 2
  • WAVEN Battle Pass
  • Webtoons de Ankama
  • [DOFUS] Removal of DOFUS from Steam
  • [WAKFU] Getting and Exchanging Conversion Stones
  • Renewing my subscription / Booster pack
• Complete a payment
  • Registered Country in My Ankama Account
  • Why was my transaction refused?
  • My transaction is being verified; what should I do?
  • Paying with Allopass Audiotel (outside of France) or via text message
  • Paying via Credit Card
  • Paying via Paypal
• Receive my order
  • Twitch drops
  • [DOFUS] Find my purchase DOFUS retro
  • Receive my subscription, Booster Pack, or Bonus Pack has been applied
  • Get the Ogrines/Goultines I purchased
  • Receive my Mystery Box
  • Using Codes
• Exchange or cancel my purchase
  • Change or cancel my subscription / booster pack / bonus pack
  • [Ankama Shop] Canceling/refunding an order
  • I have a problem with my package
• Kickstarter
  • Kickstarter - Ankama Projects

Still need help?

Top articles

• What's the login ID for my Ankama account? 
• Install the Ankama Launcher
• Submitting and Tracking a Support Ticket
• Temporis VIII - Osatopia 2
• WAVEN Battle Pass
• Change or cancel my subscription / booster pack / bonus pack