Buying / Kickstarter

• Order something (from the Shop or Kama Exchange)
  • [DOFUS] Removal of DOFUS from Steam
  • [WAKFU] Getting and Exchanging Conversion Stones
  • Renewing my subscription / Booster pack
  • How do I buy kamas using Ogrines?
  • Obtain Ogrines
  • Accessing the Kama Exchange
• Complete a payment
  • Why was my transaction refused?
  • My transaction is being verified; what should I do?
  • Paying with Allopass Audiotel (outside of France) or via text message
  • Paying via Credit Card
  • Paying via Paypal
  • Apple/Google : Payment Denied
• Receive my order
  • Twitch drops
  • [DOFUS] Find my purchase DOFUS retro
  • Receive my subscription, Booster Pack, or Bonus Pack has been applied
  • Get the Ogrines/Goultines I purchased
  • Receive my Mystery Box
  • Using Codes
• Exchange or cancel my purchase
  • Change or cancel my subscription / booster pack / bonus pack
  • I have a problem with my package
• Kickstarter
  • Kickstarter - Ankama Projects

Still need help?

Top articles

• Choosing an Account Nickname
• What's the login ID for my Ankama account? 
• Two-Factor Authentication with the Ankama Shield
• Install the Ankama Launcher
• [DOFUS] DOFUS Retro News and How It Works
• Submitting and Tracking a Support Ticket
• Twitch drops