Ankama Account

• Recover your account
  • Choosing an Account Nickname
  • Create My Ankama Account
  • Child Account Creation
  • What is a guest account?
  • Certify my account
  • Create an account via Google
• Convert / Unlink / Close my account
  • Unlinking a Steam/Facebook/Google/Apple Account from an Ankama Account
  • Convert my Steam/Facebook/Google/Apple account to an Ankama account
  • Deleting an account
• Log in to my account
  • What's the login ID for my Ankama account? 
  • Error message: "Login not allowed: your IP address is hidden."
  • Retrieve the login ID for my account
  • Change my password
  • Access My Server From Abroad
  • My account was put under protection. What do I do?
• Find my account
  • What's the difference between an account name and a nickname ?
  • What is the Facebook UID (user ID)? Where can it be found?
  • Find your Google User ID
  • How can I recover my account ?
• Create and certify my account
  • Present an official form of identification
  • Can I loan or share an account ?
  • Can I buy or sell an account ?
  • Deletion of Inactive Accounts
  • The Various Types of Sanctions
• Change my account information
  • Add ou modify my phone number
  • Change and choose a good secret answer?
  • How do I change my email address ?
  • Change my nickname
  • In what countries is the SMS assistance service available ?
  • I'm not receiving emails from Ankama
• Create, change, or restore my character
  • Choosing a Character or Guild Name, or an Alliance Name or Tag
  • Renaming my character or guild
  • [DOFUS] Restore a character
  • [DOFUS] Add a character

Still need help?

Top articles

• What's the login ID for my Ankama account? 
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