The Various Types of Sanctions

When you subscribe to our games, you agree to abide by a certain number of rules. These rules exist to maintain a friendly atmosphere and ensure that all players are comfortable in the game.

If a player violates any of the rules, they should know they may be sanctioned. 

The severity of sanctions depends on the case and its seriousness. 

Here are some actions that may be taken by a moderator or directly by Ankama in response to an offense:

WARNINGS

For certain offenses, a warning is given to the player to inform them of the rules and warn them they could be sanctioned.

This warning is sent directly in game by a moderator or via email by Ankama. It does not expire and will be considered read and understood by the player.

MUTING

Removing the ability to speak (muting) is one sanction applied by moderators against players who violate the game rules. 

This may be accompanied by a request to suspend the account (ban).

KICKING

Moderators may remove players from the game for a set amount of time.

This is generally done as a deterrent, or is accompanied by a request to suspend the account (ban).

TEMPORARY BAN

The account becomes inaccessible for several days (3, 7, 15, or 30 days).

This temporary suspension is a step that sometimes precedes a permanent ban of the account. Its duration depends on the seriousness of the infraction and whether it is a repeat offense.

PERMANENT BAN

A permanent suspension of the account to prevent access to one of our games, or to all games and services offered by Ankama.

This sanction is usually applied in cases where the player is a repeat offender or has committed an inexcusable violation of the Terms of Use.

The severity of the sanction depends on the seriousness of the offense.

Generally speaking, a repeat offense after a warning leads to a temporary ban, and one or more bans lead(s) to a permanent ban.

However, some offenses automatically result in a permanent ban.

 

Dofus_Logo.pngKama Debt

A new sanction related to the illegal trafficking of kamas has been introduced in the game DOFUS. This does not result in a ban on the account but applies a kama debt.

We apply a kama debt on accounts that have collected them illegally (outside the KE). Inventory and Haven Bag chest kamas are transferred to the bank and frozen until the debt is repaid.

The negative kamas displayed at the bank represent the remaining debt to be repaid.

A sum of 200,000 kamas is nonetheless kept in the character's inventory to give the player the ability to perform certain in-game actions that will allow them to repay their debt.

Restrictions apply to the account until its debt is repaid, only on the server where the debt is applied. The following actions are blocked.

• Regarding trade:

  • Giving kamas and items through an exchange.
  • Giving kamas as a customer of cooperative crafting.
  • Offering items as a crafter of cooperative crafting.
  • Throwing items on the ground and in the trash.

• Regarding the bank:

Withdrawing kamas.

Depositing items.

• Regarding the Haven Bag:

  •  Withdrawing and depositing kamas.
  • Depositing items.

• Regarding house chests:

  • Depositing items in a house chest (their own or someone else's).

• Regarding Marketplaces:

  • Buying items.

• Regarding merchant modes:

  • Switching to merchant mode.
  • Buying from other merchant modes.

• Regarding paddocks and stables:

  • Placing a mount in a private paddock.

• Regarding prisms:

  • Adding modules.

• Regarding shop services:

  • Selling kamas on the KE.
  • Buying an account-to-account transfer.
  • Buying a server transfer.
  • If a server transfer has been bought but a debt is applied between when it is bought and the maintenance, the transfer will be delayed.
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